The Waterfield Practice, Bracknell

Practice

Practice History

The Waterfield Practice has been at it’s current Ralphs Ride location since 1970 although it’s roots can be traced back to 1951. Our practice started when two single-handed GP’s joined to build the premises at Ralph Ride.

The practice grew and prospered through the town’s redevelopment in the 1960’s and 1970’s. Expansion of the building and staff has taken place over the years and in 1997 the Warfield site was opened allowing the practice to care for its patients from two sites across Bracknell.

Bracknell is still a growing and developing town and new developments are added all the time which has given the practice a relatively mobile population. The practice currently cares for approximately 11 000 patients located in an urban area, all within a 3 miles radius.

Our original Ralphs Ride surgery is in the part of “old” Bracknell called Harmans Water whilst our Warfield surgery is situated in the newer area of Warfield on the Tesco Superstore site at County Lane. Both buildings have wheelchair access via a ramp, disabled toilets and easy parking.

The doctors practice together as an equal partnership from these premises providing NHS services as part of Bracknell and Ascot CCG (Clinical Commissioning Group). We have 6 GP’s, a GP Registrar, 3 Practice Nurses, 1 Health Care Assistant and around 20 support staff.

Disabled Access

We make every effort to make it easy for disabled patients to visit. There is adequate and easy car parking at both surgeries with spaces for the disabled. There are no steps at the entrance and automatic doors give patients easy access. Both surgeries have consulting rooms and disabled toilet facilities on the ground floor.

Comments & Suggestions

We are committed to delivering high quality medical services and hope you will find our these efficient, accessible and relevant to your needs. We welcome any suggestions you may have for improvements.

Should you have any suggestions please speak to the Practice Manager, Gary Hughes, or use our online form.

Confidentiality

Personal and medical information about patients registered at this Practice are stored electronically and in paper form. Some of the information will be sent to hospital consultants and other health professionals to whom you are referred by your GP in order to provide continued health care and obtain treatment for you.

To ensure the security of the information obtained all of the staff who have access to your details and medical records are covered by confidentially clauses in their employment contracts and the Data Protection Act and Freedom of Information Act. 

You have a right to access your medical records in accordance with the Access to Records Act 1990 although any request for a report or copies of notes may incur a charge. Further information is available from reception.

Freedom of Information

The Freedom of Information Act recognises that members of the public have the right to know how public services are organised and run. The practice will respond to requests about information it holds subject to some exemptions covered by other legislation.

Please contact the Practice Manager in the first instance for details and information available under the publication scheme.

Complaints Procedure

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. However, if you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. 

Complaints or concerns about the service you have received from the Practice, should be addressed preferably in writing to Mr Gary Hughes our Practice Manager. Please be as specific as possible.

We will thoroughly investigate your complaint and will do our best to explain what has happened and respond where necessary.

If you prefer not to discuss the matter with the practice, you may address your complaint to the local Patient Advice and Liaison Service (PALS) who offer advice and support on all NHS services to patients, their families and carers.

Patient advice and Liaison Service (PALS)
Ground Floor
Beech House
Upton Hospital
Albert Street
Slough, Berkshire
SL1 2BJ
Tel: 01753 635615
Email: pals.berkseast@berkshire.nhs.uk

Zero Tolerance

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We have zero tolerance to any threatening, abusive or violent behaviour against any of our staff or patients. In such cases we reserve the right to withdraw services from such persons immediately.

Bracknell and Ascot CCG (Clinical Commissioning Group)

BACCG will involve local people, partners and staff at all stages in planning, shaping and designing local health services, and in setting priorities for Bracknell Forest & Ascot.

If you would like more information about how to get involved email Bracknell and Ascot CCG or visit their website www.bracknellandascotccg.nhs.uk.

Find out more...What are Clinical Commissioning Groups?